At Si Ranker, customer satisfaction is our priority. Since we provide digital services only, physical returns are not applicable. However, we do have a transparent refund policy in place.
Refund Eligibility
Refunds may be considered under the following conditions:
- Duplicate Transaction – If a customer is charged more than once for the same service.
- Technical Error in Payment Processing – If a payment fails but the amount is deducted.
- Non-Delivery of Services – If Si Ranker fails to deliver the agreed services within the committed timeframe.
- Service Misrepresentation – If the service delivered does not match the description or agreed scope.
Refund Process
- Refund requests must be submitted via email at contact@siranker.com within 7 working days of the transaction.
- Customers must provide payment details, transaction ID, and service order ID.
- Our team will review the request and respond within 3–5 working days.
- Approved refunds will be processed back to the original payment method within 10–15 working days.
Non-Refundable Cases
- Services that have already been initiated and partially or fully delivered.
- Delays caused by customer’s failure to provide required information or approvals.
- Change of mind after service initiation.